Last Updated: 18 August 2026
At Suhagan Studio, we want you to be happy with your purchase. Because our products are imitation/fashion jewellery, customers should carefully review product descriptions, dimensions, material information and product images before placing an order.
Eligible products may be requested for return within 7 days of delivery, subject to the conditions below.
A return request should be raised by contacting:
Please include:
Returns or replacements may be considered in cases including:
Any return or replacement remains subject to verification by Suhagan Studio.
Returns due solely to a change of mind, preference, colour preference, styling preference or similar reasons may not be accepted unless specifically stated otherwise on the relevant product or promotional terms.
However, this exclusion does not limit any consumer rights that cannot legally be excluded under applicable law.
For an eligible return, the product should generally be:
Products that have been worn, altered, damaged after delivery, exposed to chemicals or otherwise misused may not qualify for return.
Imitation jewellery requires appropriate care.
Exposure to:
may affect plating, colour or finish.
Normal wear and tear, oxidation, fading caused by improper care, accidental damage or damage caused after delivery may not qualify as a manufacturing defect.
If your product arrives damaged or defective, please contact us as soon as reasonably possible.
We may request photographs or a video of the product and packaging to assess the issue.
Where the issue is verified, we may offer an appropriate remedy such as:
The final resolution will depend on product availability and the nature of the issue.
If you receive a product different from the product ordered, please contact us with your order details and photographs of the product received.
After verification, we will provide an appropriate resolution.
Where the return is approved because the product was damaged, defective or incorrectly supplied by us, Suhagan Studio may arrange or reimburse return shipping according to the circumstances.
For other approved returns, return shipping arrangements may be subject to applicable terms communicated to the customer.
Once a returned product has been received and inspected, we will communicate the outcome of the return request.
If a refund is approved, the refund will generally be processed to the original payment method or through another appropriate method.
The time taken for the amount to reflect in your account may depend on the bank, card issuer or payment service provider.
Refunds may not be provided where:
These exclusions are subject to applicable consumer rights and law.
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
For cancellation requests, contact:
with your order number.
If a cancellation is successfully accepted for a prepaid order, the eligible amount will be refunded through the original payment method or another appropriate method.
Exchange requests are subject to product availability and the applicable return conditions.
Where the requested replacement is unavailable, an alternative remedy may be offered where appropriate.
Unless otherwise required by applicable law, products may not qualify for return where the issue is attributable to:
Nothing in this Return & Refund Policy is intended to take away or restrict any rights available to consumers under applicable Indian law.
The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 provide the broader legal framework applicable to e-commerce transactions in India.
For return, replacement or refund requests:
Suhagan Studio
Janakpuri, West Delhi, India
Email: suhaganstudio@gmail.com